29 Chester Pike
Collingdale, PA 19023
484-953-5109
www.serenemoments.com
The "Spa Party" Specialist
We'll Bring the SPA to YOU!
Serene Moments Wellness Spa
Our Policies
For Appointments – Call: 484-953-5109
A Deposit Required to Hold Appointment Date & Time
No refunds for Client Appointment Cancellations without 48 hour notice. If cancellation is made within the 48 hour time requirement the deposit will hold the re-scheduled date. Only one re-scheduled appointment per deposit.
Appointment Lateness or NO SHOW
No refunds will be given for appointment "No Show's". Client lateness will reduce the treatment time as scheduled, minute for minute. Please call immediately if running late, lost or having transportation troubles. Try to be at least 10 minutes ahead of scheduled time to allow yourself time to fill out treatment forms.
Cancellation Policy
A 48 hour notification is required when canceling an appointment, or deposit is not refunded, nor can be used to reschedule. Only one reschedule per deposit. Those who do not comply, will have to pre-pay 100% for future visits.
Gift Certificate appointments- If less than 48 hours is given, the value of the certificate will be automatically reduced by $20.00 or 20 minutes . You must return confirmation calls to guarantee your appointment.
Party Cancellations- Because of Administrative cost associated with arranging your Party, No deposit refund is given for Party cancellations.
Refund Policy
Unfortunely due to our scheduling requirements and clients service preparation process there is
NO REFUNDS for : Spa Party Deposits, Appointment Deposits, SPA Party Tickets or Gift Cards.
Gift Certificates or Gift Cards
Serene Moments Gift Certificates make the perfect gift because even the person with everything can't have too many Serene Moments. Certificates are available for cash towards services, services or spa packages. Gift Cards are good for one year from the purchase date.
Gift Cards: are non-refundable and not transferable; Certificates are only valid for the time specified on certificate. Please schedule your appointment as soon as possible due to potential delays in availability.
Gift Certificates purchased from Third Party Suppliers (eg. PHL17 or KYW 1060), are redeemable One per visit, per day, per client for the amount of certificate.
Spa Party Host Gifts
As the Host you will be responsible to collect the fee before or upon guest arrival. A minimum guest fee is payable on the day of the SPA Party as contracted. All fees must be paid in full before the Host Gift Certificate will be honored. Guest are required to meet the guest fee minimum and have two (2) Spa Treatments to be considered as a Combo Package. Additional services may be offered at a discounted rate after minimum is met and combo package is purchased.
No Children Policy
Unless they are receiving service, we ask that you honor our "no children policy, under 9 years of age" This will ensure a relaxed and tranquil atmosphere.
Right to Refuse Service
Should any client show signs of having contraindications for massage, intoxication, or exhibits inappropriate behavior, the Therapist or Consultant reserves the right to Refuse Service and Terminate the Session, without refund to client.
In Home Treatments
Client is responsible for providing a clear space so that we can set up for requested SPA Treatments. Client is required to be freshly groomed and in appropriate attire. Sheet draping will provide adequate coverage for client. Therapist will only expose the body part receiving treatment. The Client is also required to pay the balance on services requested upon therapist arrival at treatment location, or pre-pay balance with credit/debit card, before arrival.
Tips Are Welcomed
Gratuities/ Tips are not included in our service fees. Please feel free to Thank the Therapist for a Job well done.
Prices and Services
Prices and services are subject to change without notice.
Payments for service
Payments can be made via cash, credit or debit card. No personal check's are accepted. There may be a $3.00 surcharge to run your debit or credit card. To avoid surcharge you can pay with cash.
Complaints & Comments
Complaints about services rendered will be addressed immediately. Please feel free to send a email to : moments@serenemoments.com, or Call: 484-953-5109. If you feel your concerns are not being addresses, please ask to speak directly to the Manager or CEO.
We are here to make sure you are pleased with our services. We do not want to have any unsatisfied customers. Your Questions and comments are welcomed at anytime.
Serene Moments Wellness SPA
29 Chester Pike,
Collingdale, PA 19023
www.serenemoments.com
email: moments@serenemoments.com
Call : 484-953-5109
copyright@2003-2009 All rights Reserved Serene Moments, LLC
